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This week in ux-clinic: in-house vs. outsource UX

This week in the ux-clinic discussion group:

My UX group consists of 7 designers and a manager. In the last year our company has found new work with more front-end design. So we need new talent but they’re hard to find.

Currently we use freelance designers significantly – they are willing to do extra work (they’re usually not booked 100% and work on weekends), seldom complain about planning, don’t ask for any educational budget, time for internal meetings or complain about company design process.

Now, among our project managers the question has risen why we don’t continue hiring external designers instead of finding additional internal staff.

Who has faced this situation before and can tell me how they dealt with this?

– Signed, An “innie” in an “outie” org