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Quality is job #15 (This week in pm-clinic)

This week in the pm-clinic discussion forum– Quality is job #15:

Here’s this week’s situation:

We just shipped v2 of our project – but few are cheering. To meet our dates we dropped quality on the floor (reliability, usability… you name it) and everyone knows it. There’s already talk about what commitments we have for v3, but no one has articulated what we’re going to do about raising the quality bar.

How do you (successfully) argue for time for higher quality? Has anyone worked on a project where quality was really job #1? How did it happen? Who defined (and defended) quality?

– Quality is job #1