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This week in ux-clinic: The requirements to design gap

This week in the ux-clinic discussion group:

I work for a large medical software company that attempts to follow a strict engineering process (partly for ISO certification). All logged bugs are supposed to be tied to a requirement (we use ReqPro), but managers aren’t sure what to do with “visual” bugs because visuals aren’t included in the official requirements docs.

So the big question is: What is the best way to fit the visual/UI deliverables into the engineering process?

Specifically:

• How best to deliver visuals? PDF? HTML?
• If designers don’t write the req documents, even if we wanted to, how do we get the designs into the requirements?
• How should visuals relate to the written requirements?